Delete Your Account
How to request deletion, what gets removed, and how long it takes
You can request deletion of your eSIM Agora account and personal data at any time, free of charge, using either method below.
How to request deletion
In the app: go to Profile → Settings → Delete Account, confirm, and we're notified immediately.
By email: write to support@esimagora.com from the email address on your account, with the subject "Delete my account".
What gets deleted
Your profile: name, email, login credentials
Saved preferences (language, currency, notification settings)
Push notification device tokens
Any support conversations tied to your account
What we keep, and why
Order and billing records (what you purchased, when, and for how much) are retained for 10 years from the purchase date, as required by French/EU commercial and tax law — this applies even after your account is deleted. These records are no longer linked to an active account and are used only to meet that legal obligation, never for marketing or any other purpose.
Processing time
We process deletion requests within 30 days, in line with GDPR Article 17. You'll receive a confirmation email once it's done.
Questions?
Email support@esimagora.com — we're happy to help.