Data requests are answered within 30 days, usually the same week.
Make a requestWhat we know about you, and why.
We are a connectivity company, not an advertising one. We collect what selling and running an eSIM requires, and nothing whose only purpose would be profiling you.
eSIM Agora, operated at esimagora.com, decides what data is collected and why for everything described on this page. For any privacy question, correction, deletion or export request, write to support@esimagora.com — we treat every one of them personally, and you can also complain to your local data protection authority at any time.
Email address, name if you give one, password (hashed by our authentication provider, never visible to us), and your language/currency preference.
Plans bought, prices, receipts, and the Stripe transaction reference. Never your full card number — Stripe handles that end to end.
The ICCID/EID of the profile, activation state, data volume consumed, and the country of the attached network. We do not see the sites you visit or the content you send.
Anonymised page analytics (only if you allow analytics cookies), device type, and the messages you send our support team.
Handles the card transaction end to end. We receive a reference and a status, never the card details.
Runs account creation and sign-in, including "Continue with Google". Your password never reaches our own servers.
The eSIM platform and roaming operators that issue and run your profile receive technical identifiers — never your name or email.
Delivers receipts, activation codes and account emails. Sees your email address and the content of those messages, nothing else.
Runs the website and the backend that processes your orders. Standard infrastructure logs only.
Anonymised page statistics, only if you leave analytics cookies enabled in Cookie Policy. No advertising signals are ever sent.
Some of these processors operate outside your country, always under a recognised transfer safeguard (such as standard contractual clauses). The full list is available on request at support@esimagora.com.
You can ask for access to your data, correction of anything wrong, a portable export, restriction of processing, or object to processing based on legitimate interest. None of it is ever charged for.
Account deletion is self-service — see Delete your account for exactly what gets removed and how long it takes. For everything else, write to support@esimagora.com — we reply within 30 days, usually within a few days. Order and invoice records are kept for the legally required period even after account deletion, which is the one thing we cannot erase on request.
HTTPS on every connection, encryption at rest for stored data, and access restricted to the people who need it. Passwords are hashed by our authentication provider — never stored in readable form, not even by us. If a breach ever affects your data, we tell you directly, with what happened, not a euphemism.
Ask at support@esimagora.com and we send an export, no forms to fill.