Support
Something isn’t working. Let’s fix it.
Real people, in your language. Most tickets get a fast reply — and most of them turn out to be one of the three checks below.
01
Try this first
Three checks that solve most of it
CHECK 1
Data roaming
Must be ON for the Agora line specifically, not your home line. This is our single most common ticket.
Settings → Mobile Data → Agora line → Data Roaming
CHECK 2
The data line
Two lines live on the phone. Mobile data has to be assigned to the Agora profile.
Settings → Mobile Data → Mobile Data
CHECK 3
Give it two minutes
Just landed? Toggle flight mode once and wait. Attaching to a new network is not instant.
Flight mode on, ten seconds, off
02
Write to us
Tell us three things and we can usually fix it in one reply
03
Other ways to reach us
Pick whichever you already have open
EMAIL
support@esimagora.com
Best for anything with an order number. Attach nothing; we can look it up.
SOCIAL
@esimagora
Instagram and TikTok DMs are read, but slower. Not for account or payment issues.
04
What we can and cannot do
So you know before you write
We can
—Reissue a QR code that was already scanned
—Check whether your profile is attached to a network right now
—Refund an eSIM that will not install
—Tell you which local operator you are on, and switch it
We cannot
—Give you a local phone number — our plans are data-only
—Unlock a handset that is locked to your home carrier
—Add eSIM support to a phone whose chip does not have it
—Change national network filtering (see Best Connectivity)
—Refund a plan that has been fully used as sold
We would rather over-answer than leave you offline.
24/7, in your language.