Terms & Conditions
Last updated: May 2026
By using eSIM Agora, you agree to these terms and conditions. Please read them carefully before making a purchase.
Our Service
eSIM Agora provides instant eSIM data plans for international travelers across 150+ countries. Our eSIMs are delivered digitally — no physical SIM card is required.
Eligibility
You must own an eSIM-compatible device to use our service. Please check our compatibility list before purchasing. By completing a purchase, you confirm your device supports eSIM technology.
Orders & Payment
All prices are displayed in EUR (Euros)
Payments are processed securely via our payment partner
You will receive your QR code by email within minutes of successful payment
Refund Policy
Activated eSIMs: once the QR code has been scanned, no refund is possible
Unactivated eSIMs: a full refund is available within 14 days of purchase
Technical issues: if your eSIM fails to activate due to our error, we will provide a full refund or a replacement
Contact support@esimagora.com for all refund requests
User Responsibilities
Ensure your device is eSIM compatible before purchasing
You are responsible for activating your eSIM correctly following our installation guide
We are not responsible for network coverage in specific geographic areas
Limitation of Liability
Our maximum liability is limited to the amount you paid for your eSIM plan
We are not responsible for indirect damages, lost profits, or consequential losses
Intellectual Property
All content on eSIM Agora — including text, logos, and design — is our exclusive property and may not be reproduced without permission.
Changes to These Terms
We may update these terms from time to time. We will notify registered users by email of any material changes.
Contact
For any questions about these terms, contact us at support@esimagora.com.