The rules, written to be read.

Every plan is a prepaid, data-only eSIM profile delivered electronically and provided over the networks of our roaming partners. Plans do not include a phone number, voice calls or SMS. You are buying a defined data allowance, valid for a defined period, in a defined set of countries — all three are stated on the plan page before you pay.

Validity starts when the profile first attaches to a partner network, not at purchase. Installing a profile and leaving it dormant costs nothing and consumes no validity.

You must be 18 or older, or have the consent of a legal guardian, to buy. Keep your email address current — activation codes and receipts go there. You are responsible for activity under your account and for keeping your credentials private. Tell us immediately if you suspect unauthorised access; we will freeze the account and reissue affected profiles.

You can delete your account at any time from account settings. Deletion removes personal data as described in the Privacy Policy but does not refund unused plans automatically — ask us first if a refund is due.

If a profile cannot be installed, or installs but will not connect to any partner network, we refund it in full once the fault is confirmed. No interrogation, no restocking fee.

Because plans are digital content delivered immediately, a statutory right of withdrawal — where one applies under your local law — typically does not survive activation: once a profile has attached to a network and consumed data, it is deemed supplied. Unactivated profiles can be cancelled for a full refund within 14 days of purchase. Partly used plans are assessed case by case and we credit the unused portion where the fault is ours.

Device incompatibility is not a fault we can fix after the fact — check the compatible devices list before buying. We still refund unactivated profiles bought by mistake.

Unlimited plans carry a stated daily high-speed allowance. Past it, speed is reduced until the next daily reset — the connection continues, it is simply slower. The exact threshold is printed on every Unlimited plan page.

Tethering is allowed on all plans. What is not allowed: permanent use as a fixed home or office connection, commercial resale of the connection, continuous automated traffic, and any use that is illegal where you are. We may suspend a profile that does one of these, and will tell you why.

Network availability, speed and quality depend on our roaming partners, your device and where you physically are. We cannot guarantee uninterrupted service, and coverage information is indicative. What we do guarantee is that a profile that cannot connect at all gets refunded.

To the extent permitted by law, our liability is limited to the amount you paid for the affected plan. We are not liable for indirect losses — missed bookings, lost work, consequential costs. Nothing here limits liability for gross negligence, wilful misconduct, or anything that cannot be limited under applicable law, including statutory consumer rights in your country of residence.

We may update these terms for legal, technical or commercial reasons. Material changes are emailed to account holders at least 30 days before they take effect, and the plan you already bought keeps the terms in force on the day you bought it.

Write to support@esimagora.com first — most disagreements get sorted there within a few days. Nothing in these terms restricts the statutory consumer rights and dispute-resolution options available to you where you live, including, for EU consumers, the European Commission's online dispute-resolution platform.